IT Apprentice

Providing technical support by resolving queries either onsite, by phone, or via email Proactively monitoring systems to detect and prevent potential service incidents or outages Maintaining a high level of customer service in line with ITIL principles Taking ownership of user problems and handling them proactively. Logging all calls and maintaining accurate documentation within the IT Helpdesk system Responding to colleague enquiries, triaging their technical or application issues Escalating complex issues to the appropriate IT team member or third-party vendor promptly

Training:

Their training will be on site at Washington. They may visit our other site in Seaton Burn alongside an experienced IT member of staff. 

Training Outcome:

Full term position as an IT Technician.

Employer Description:
Roundel Manufacturing Limited is one of the premium suppliers to the UK’s house builders of bespoke kitchen, bedroom, bathroom and home study furniture. We are a family owned business with more than 50 years’ experience of working in this sector, successfully supplying from our manufacturing base at Washington in the North East of England. Roundel engage in the design, manufacture, supply and installation of affordable and luxury fitted furniture. The success of the company is based upon a policy to provide customers with a personal and professional service together with the flexibility to respond quickly to changes in market and customer trends.

Working Hours :
Monday to Friday 8am to 4pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience