Apprentice Administrator

Processing telephone requests for appointments, visits and telephone consultations ensuring accuracy of detail and prompt appropriate delivery to the appropriate healthcare professional Processing and distributing incoming and outgoing mail Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to duty doctor Handling orders and collection of repeat prescriptions Deal with all general enquiries, explain procedures and make new and follow-up appointments Taking messages and passing on information Computer data entry, processing tasks and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Clearing and re-stock consulting rooms as required Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter

Training:

Level 3 Business Administrator Standard.

Day release from the job one day every 3 weeks on a Thursday, at Morpeth Campus.

Level 2 maths and English Functional Skills, if required.

Training Outcome:

Possible full-time position.

Employer Description:
Busy GP Surgery where no two days are the same. You will gain a breadth of experience from patient contacts to dealing with health professionals. You will be supported by an amazing team, as well as the training provider.

Working Hours :
Monday to Friday, 37 hours, between 8am and 6pm, on a rota basis.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience