Operations Administration apprentice

Updating spreadsheets in line with order progression and attending meetings with Project Managers to ensure they are updated accordingly Conduct billing admin such as first bill checks and dealing with billing queries Assisting Project Managers with raising tickets and conducting checklist for orders which can be closed Ensure regular communication with managers, team members, and other departments to maintain reliable service and meet customer expectations Dealing with incoming calls and informing team members where required Cross communicating between support and sales where needed to ensure we deliver the customers expectations Work closely with the Project Managers, and other colleagues or distributors, in troubleshooting problems Log, categorise and prioritise customer tickets in line with the relevant ticket banding and type Completing admin tasks throughout the Operations and Sales department Provide cover to other areas in the Hosted and Connectivity department where needed Taking ownership of certain reports and ensuring they are delivered to the Senior Leadership Team accordingly

Training:
Training plan in the work place Mentor training One day every other week at Telford College Allocated assessor for 1:1 support

Training Outcome:

The role has the potential of growing into its own role or the chance of progression throughout the sub departments within the Unified Communication department (help desk, project managers etc).

Employer Description:
Our UK based team offer industry leading support, ensuring that all customers are kept up to date with every aspect of their account from the latest mobile handsets, increased connectivity speeds and threats to cyber security. When you join Associated Telecom, you’re teaming up with well established experts dedicated to supporting your business. Our staff work hard to understand the needs of your business and tailor a solution specifically to them. We focus on keeping you connected, so you can focus on your business.

Working Hours :
37.5 Hours between Monday and Friday. Times to be confirmed.

Skills:
Communication skills,Attention to detail,Time keeping