Ford Level 2 Customer Service Advisor Apprenticeship

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.

The Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include the following:

Dealing with customers both face to face and by telephone To process and solve customer service complaints Look to promote continuous improvement in customer service

Training:

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course.

An apprentice’s training includes:

Industry recognised standard qualification Ford Masters Level 1 module (excludes Service Champions) Level 1/2 Functional Skills in maths and English (if required) Level 2 Customer Service Practitioner apprenticeship standard End-Point Assessment (EPA)

Training Outcome:
A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless By having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in

Employer Description:
Sandicliffe all began in 1948. We started out as a small garage and workshop where our founding members, Richard Woodhouse and Henry Barton, worked tireless hours to service and repair the cars of Stapleford. 70+ years later, Sandicliffe has expanded to an award-winning motor group, managed under the same family values as it was in 1948. Working at Sandicliffe means no two days are the same. If you think you’ve got what it takes to succeed in a fast-paced, dynamic and extremely rewarding environment, browse through our list of current vacancies. Join our family of 700+ and find your drive with Sandicliffe. We are proud to be a family of 9 award-winning car dealerships offering you the very best of Ford, Nissan and Mazda. Our locations include Nottingham, Leicester and Loughborough.

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
No skills required,Full training will be provided