Health Care Business Administration Apprentice

To provide and receive routine information verbally, in writing or electronically to inform work colleagues, patients, clients, carers and the public/external contacts To accurately record information Be the first point of contact for patients and visitors Signposting patients to other services in a timely manner To deal with enquiries effectively and responsively, deciding upon appropriate action To make judgements in resolving problems of a customer service or administrative nature within pre-defined limits, referring anything of a more complex nature to a supervisor / senior member of staff Maintain up to date training and knowledge to effectively move and handle equipment in a safe and effective manner May provide information of a non-clinical nature to clients and carers in relation to appointments, transport To assist with the monitoring of stock levels of stationery To assist with maintaining resources i.e. training packs, publicity materials etc.

Training:
Hull College will deliver the Business Administrator Level 3 Apprenticeship Standard

Training Outcome:
On completition of the apprentcieshi there is a full time position for the right candidate

Employer Description:
We provide a wide range of high quality, safe health and care services in Hull, the East Riding of Yorkshire, Knowsley and St Helens. We are a co-owned 'for better profit' organisation, investing profits into our services, colleagues and the communities we work in. We provide over 50 diverse services in community settings, from palliative care to psychological wellbeing, urgent care to dental services and many more. We employ over 2000 people.

Working Hours :
negotiable: option 1 - Monday to Friday 6 hrs per day, rota week one 8.30am – 14.30pm week two 11am– 17.00pm. or Option 2 - Monday to Thursday 7.5 hrs per day - week one 8.30am – 4.30pm, week two 9.00am – 17.00pm

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Non judgemental