1st Line IT Support Engineer Apprentice

Job Role

Being the first point of contact for internal staff seeking technical assistance via Phone or our Helpdesk Portal Qualifying and Documenting incidents logged Working from a Helpdesk System (FreshService) to resolve tickets, ensuring SLA’s and KPIs are met Providing general end user desktop support on Desktops, Laptops, IP Phones, Headsets, Monitors, Tills etc. Providing 1st Time Fixes on known issues Troubleshooting issues without known fixes Escalating to 2nd Line where required Provide Support for users working on site and from home Provide remote support for users at Depots across the UK Ensuring all Stock is on the Asset management system, and maintaining the assets

The Candidate

Excellent Call handling Skills People Person – working with a variety of different people Good Email Communication skills Ability to accurately capture information Good Problem-Solving Skills Understanding of basic Networking

Required Technologies

Good Understanding of Windows 10+ Good Understanding of Office 365 applications Basic Understanding of Networking Fundamentals Ability to do basic troubleshooting

Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT Apprenticeship team to increase your skills Your training will include gaining a Level 3 IT qualifications

Training Outcome:
Potential for permanent role after completion of apprenticeship for the right candidate

Employer Description:
Established in Lancashire in 1993, GAP has flourished year after year, becoming a trusted trade supplier of low-maintenance PVC-U & Aluminium building products to both residential and commercial markets across the country. Our growth and success are due to our valued trade customers and our dedicated team here at GAP, whose commitment and expertise are the cornerstone of our operations.

Working Hours :
Monday to Friday 9am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative