IT Support Apprenticeship

Liaising with end users and booking couriers. Accurately updating IT systems for incoming and outgoing goods to maintain accurate, up to date stock inventory and hardware asset management. Disposal of IT equipment in accordance with Waste Electric and Electronic Equipment (WEEE) Regulations 2013. Following Software Asset Management guidelines and processes. Providing advice, guidance and assistance on all IT devices set up and operation.-This will be troubleshooting any issues that come up when setting up devices, this being both software and hardware, then fixing the issues such as hardware faults (opening up the machines and replacing parts) and software issues. Contact end users via the available channels and can explain technical information to users in non-technical terms. Self-audit all work and ensure it meets all applicable technical and operational quality standards.

Training:
In this role, you’ll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

Training Outcome:
Progression onto the Level 4 Network Engineer programme

Employer Description:
At the core of the business are their guiding principles: exceptional customer service, a team of friendly, knowledgeable specialists, and a relentless pursuit of the ultimate customer experience. They offer a diverse range of services, including network security, professional services, web design, and networking solutions – making this role your gateway to a world of opportunities!

Working Hours :
Monday to Friday, 9.00am - 5.00pm, some flexibility with start and finish times.

Skills:
Communication skills,IT skills,Team working,Flexibility