IT Apprenticeship

Provide 1st line support and manage IT issues Installing and configure hardware/software Monitoring servers Support with password resets and permissions Resolving technical issues effectively

Training:

Create your next generation of outstanding IT Technicians. This apprenticeship creates expert Support Technicians with exceptional problem-solving skills. We teach people how to optimise systems, configure devices, and provide an effective IT support service centred around customer care.

Our curriculum combines expert training and personal support to develop confidence alongside skill. We empower our apprentices to unlock their potential, keeping your IT systems and end-users working effectively.

Whether you are a large IT solutions company that supports external clients, or a smaller in-house IT Department, an IT Support Technician apprentice is guaranteed to improve the overall efficiency and productivity of your company, by resolving technical issues and providing prompt solutions.

Course 1 - Role of an IT technician Course 2 - IT troubleshooting tools & techniques Course 3 - Working with client architecture Course 4 - Upgrading & maintaining client architecture Course 5 - Working with network architecture Course 6 - Cloud & virtualisation 

Your training will be delivered online every 6-8 weeks, via a SMART classroom. 

You will work towards your Level 3 Information Communications Technician qualification. 

Training Outcome:

Upon completion, you may be offered a full-time role.

Employer Description:
COOLSPIRIT is the role you have been waiting for, they are looking for a passionate IT enthusiast to join their thriving team! Paved by performance, protection, and preservation COOLSPIRIT has been proving first-class support since 1998 giving them over 20 years’ experience in the field, they have won many awards for the dedication they have to the business with a 99% customer recommendation – who wouldn’t want to work in such a prosperous business?

Working Hours :
Monday - Thursday - 8:30am - 5:30pm, Friday - 8:30am - 5pm

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Passion towards IT,Good education track record