Receptionist / Administration Apprenticeship

Greet and welcome patients and visitors to the practice. Book in patients/visitors who attend for appointments. Respond and/or redirect all patient and visitor requests appropriately. Book, amend and cancel patient appointments. Registration of new patients onto the computer system. Issuing computerised repeat prescriptions and preparing them for signing. Answering incoming telephone calls and responding to e-mails, ensuring information is documented, redirected and/or actioned accordingly. Ensure answering machine service for out of hours information is directed appropriately – switched to answer machine at close of practice and surgery each morning. Administrative duties such as summarising, scanning and coding. Opening, stamping and distributing internal mail and hospital correspondence. Scanning hospital letters and results on to the computer. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

Training:
Level 2 Customer Service Practitioner Apprenticeship Standard Maths and English Functional Skills if required - if not required, maths and English upskill will still be provided but you do not need to sit an exam. Preparation for End Point Assessment.

Training Outcome:

We would envisage that an apprentice would be fully trained with our practice and become a permanent member of the team following training.

Employer Description:
Headland Medical Centre is a small NHS doctors practice based in Hartlepool.

Working Hours :
Two shift patterns will be utilised. Either; Monday - Friday 8am - 4pm or Monday - Friday 10am - 6pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental