Kia Parts/Service Advisor Apprentice

As an apprentice, you’ll work at the Dealership and get practical experience in the role each day. You’ll gain new skills and work alongside expereinces Kia Parts and Service teams.

Some of your day to day duties will include: 

• Customer contact

• Taking customer bookings and scheduling services and repairs

• Communicating the customers work and faults to the vehicle technicians

• Handling customer complaints

• Advice and guidance for vehicle care and warranty retention and warranty claims

Sales/advice for accessories and modifications

• Collating information for CSI

Training:

The Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, Apprentices will receive the following teaching learning and assessment:

• One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face to face at the Kia Academy in Derby)

• One workplace visit face to face with their dedicated Skills Coach

• One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor

• One 1:1 teaching session with their dedicated Skills Coach via virtual classroom

Please note that accomodation will be provided for apprentices attending training at the Kia Academy in Derby using the designated hotel selected for the Kia Apprenticeship Programme(if required). 

Training Outcome:

A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless
By having a highly regarded set of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership.

Employer Description:
Choosing a career with Glyn Hopkin enables you to love the work you do and benefit from new opportunities. Each and every member of staff across our dealerships is a valued member of our team, and is able to grow and develop both professionally and personally thanks to our wide range of job roles and career opportunities. We represent some of the motoring industry's biggest and most successful manufacturers, with over 35 dealerships across London and the South East. We pride ourselves on delivering an exceptional customer experience. With over 30 years in the industry, our knowledge of vehicles from a variety of manufacturers is extensive, meaning we are able to offer personalised advice to each of our customers. We expect our team members to be professional, helpful and welcoming – and to do all they can to ensure local motorists drive away happy and continue to be happy throughout their ownership experience. If you are looking for a career with an organisation that takes care of its staff and offers plenty of training and opportunities, you are on the right track.

Working Hours :
Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays TBC. 40 hours a week

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Initiative