Business Administrator Apprentice - SEND Services

Duties include: 

To act as first point of contact for a wide range of written and oral queries from internal and external stakeholders in relation to the SEND Statutory Assessment and Review Process. To maintain and update on a regular basis, the information held on the SEN service files and databases and retrieve data as required. Ensure that client confidentiality is maintained in line with City Council Policy. Respond to all incoming information/ communication (e.g. letters/ emails/ telephone calls/ complaints/ representations/ financial claims etc) appropriately, professionally, effectively and in a timely manner. Organise, prepare for, attend, and minute meetings as required by the Case Workers/SEND Officers and Team Managers. Ensure accurate records maintained on the case recording system. General administration tasks

Training:

You will attend the workplace 4 days per week and then 1 day per week will be spent at Craven Park Training and Enterprise Centre for the Business Administrator day release. 

Training Outcome:

The successful candidate will be given the opportunity of full-time employment upon completion of the advanced apprenticeship if available.

Employer Description:
You will provide a front-line service to ensure good communication with parents, schools and other services regarding the statutory processes for improved outcomes for children and young people with SEND in Hull.

Working Hours :
Monday - Friday (Shifts to be confirmed)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working