IT Support Apprentice

Provide technical support for end-user computers, laptops, mobile devices, etc. Provide software support for common applications used, including: MS Office, Adobe Acrobat, AutoCAD and other software Administration of Microsoft Office 365 software and accounts, along with client and server Microsoft OS infrastructure Administration of M365 Intune (mobile device management and endpoint protection) Assist with Deployment and administration of network security software and infrastructure Assist with Virtual infrastructure administration, including VSI and VDI elements Assist with network user account management (Active Directory, Exchange, etc.) Assist with data storage and data security management Assist with MFD copier, and other printer, management to ensure availability and condition Assist with procurement and installation of network hardware, software, etc. Assist with procurement, preparation and deployment of end-user hardware, software, etc. Assist with production of user guides/manuals for common issues Assist creative team with company Internet/Intranet queries Perform other duties as required

Training:
Information Communications Technician Level 3 Apprenticeship Standard Whilst the majority of training will take place at the employer's premises, there will be occasional attendance required at Cirencester College

Training Outcome:
Progression into IT support Officer and further promotions with company growth

Employer Description:
Cotswold Archaeology is a limited company and a registered educational charity that advances public education of archaeology and furthers an appreciation of the cultural heritage and historic environment in the United Kingdom and other parts of the world. Dissemination of the results of our work is our primary educational activity and is of cardinal importance to us.

Working Hours :
Monday - Friday, 08:00 - 16:00 or 09:00 - 17:00

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness