L3 IT Support Technician Apprentice

Why choose an apprenticeship with Portsmouth Water?

This role is a fantastic first step towards working in IT support. You will be part of a team where you will learn everything about IT support. Working closely with the IT support team and Portsmouth Water staff to investigate and resolve IT problems on desktop, server and cloud infrastructure.

Joining the team as an apprentice, you will be resolving support tickets from Portsmouth Water system users and key duties including:

Triaging user incidents raised in the service desk portal and working to resolve the issues This could range from helping people reset passwords, to bringing our critical applications back online Investigating user requests and delivering them in line with Portsmouth Water IT tools and frameworks Resolving desktop and mobile device issues Supporting investigating of security incidents and auditing Supporting the project and transformation teams with governing the delivery programmes Design, develop and test changes to the applications and reporting system

Training:

As an IT Support Apprentice, you will be studying towards a level three ICT Support Technician apprenticeship. 

This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the Portsmouth Water team combined with 25 days of off the job training at the PETA training centre in Cosham. 

Training Outcome:

Potential progression routes will be discussed throughout the apprenticeship.

Employer Description:
At Portsmouth Water we have been supplying water to Portsmouth and the surrounding area since 1857. Providing high quality public water supplies to a domestic population exceeding 698,000, as well as many important industries, large defence establishments and varied commercial businesses. Our company has a proud record of maintaining high standards of customer service, whilst having the lowest water supply charges in England and Wales. We build success through a collaborative approach and by developing sustainable relationships. We will endeavour to provide a better service for both our internal and external customers and our colleagues. We will achieve this by following the Portsmouth Water core values of Excellence, Integrity & Future Focus.

Working Hours :
Mon - Fri 08.30 - 16.45

Skills:
Interest in IT / hardware,Interest in fixing IT issues,Interest resolving IT issues,Strong communication skills