Customer Service Apprenticeship

The successful candidate will be trained in all aspects of a high level of customer service will be trained in all aspects of working in a busy parts department will be answering customer questions on the telephone, email, ebay, social media and WhatsApp will be trained to use our custom in house software will be trained in the use of various systems to locate parts for customers will be trained to create detailed timely quotes for customers
liase with internal departments to respond to customer enquries to resolve any issues that may arise

Training:
Intermediate Level 2 Customer Service Practitioner Apprenticeship Standard EPA - End Point Assessment Functional Skills in English & Maths (if required) Employee Rights and Responsibilities ERR Personal Learning and Thinking Skills PLTS Training is by way of one day each week at our Doncaster centre in Armthorpe

Training Outcome:
The possibility of progression and full-time employment.

Employer Description:
Our company was established in the winter of 2002 on the border of Rotherham and Sheffield. Since then we have shipped a huge array of parts for multiple vehicles, with next day delivery and same day dispatch. We're a leading Mitsubishi Breakers with an average annual dismantling rate of near on 1000 4x4s a year since our establishment and with over 3000 new used parts listed online.

Working Hours :
Monday to Friday, 8:30am to 5:00pm. Will be required to attend college in Armthorpe, Doncaster one day each week 9:00am to 4:00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness,Eager to Learn,Reliable,Punctual,Hardworking,Literacy skills