Business Administration Apprentice

CRM Updating:

Data cleansing – updating key details with telesales Cleaning email data from campaigns in CRM Updating CRM after install with new contract dates and information

Supporting sales:

Following up with customers who have had quotes from us Doing small quotes for sales Following up any queries and delegating to correct department Send out customer handbook Post-Installation Surveys and TrustPilot Reviews Conduct follow-up calls with clients who have had recent installations to gather feedback Encourage satisfied customers to leave positive reviews on TrustPilot

Training:
Level 3 Business Administrator Apprenticeship Standard You will attend Coventry and Warwickshire Chamber of Commerce
Training once a week based in Radford, Coventry

Training Outcome:
This role is a brilliant opportunity for someone who is seeking to develop themselves within an exciting team and a permanent position may be available for the right candidate

Employer Description:
HBT Communications is a leading provider of telecommunications, IT services, support and telecoms consultancy. Since 1988 we have been providing telephone systems to SME's and large organisations, installation and maintenance of telecoms systems, telephone lines, business mobiles and tariffs, business broadband, IT support and maintenance, networking and business security.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative