Apprentice Customer Service Representative

Process bookings and send out relevant information to new and existing clients as well as the engineers Ensure the engineers and clients are fully prepared for their visit and have received their relevant information in advance of the event/visit Receive and respond swiftly and in a professional manner to all phone calls and emails to process bookings within a timely manner and following the procedures in place set out by PHS Engineers Ensure bookings made are recorded accurately, filed securely and updated daily Manage all engineers' diaries using our CRM Software  Contribute to targets in the business plan by up selling other activities where appropriate Develop our customer base for PPM Contracts

You will be responsible for:

Booking new jobs and managing existing jobs Managing parts jobs Liaising with suppliers Constructing quotes Managing any further works and engineers’ diaries Developing our planned preventative maintenance program with clients

You will report directly to the Directors.

Training:
The apprentice will be working towards the Business Administrator Level 3 Apprenticeship Standard All delivered within the workplace via online training and at Colchester Institute Campus 

Training Outcome:
We will need a long-term office manager within our team and we would like to source the right person via the apprenticeship scheme 

Employer Description:
We are a reactive emergency response company for heating and commercial catering. We are a small family run business that has been established over 10 years. Every year we have continued to grow significantly and need to enhance our team long term to help support our developing business.

Working Hours :
Monday - Friday, 9.00am - 5.00pm with a 1-hour lunch break.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills