Apprentice IT Service Technician

Assist senior technicians in installing, configuring, and maintaining systems, including desktops, laptops, servers, and networking equipment Respond to service requests in a timely and professional manner, providing technical support both remotely and on-site Provide basic troubleshooting and support for hardware and software issues Document service interactions and resolutions in a clear and concise manner Participate in on-going training and professional development opportunities Work effectively as part of a team and contribute to the overall success of the department

Training:
Information Communications Technician Level 3 (A level) Apprenticeship Standard You will study at Barking & Dagenham College Training schedule has yet to be agreed upon, further details will be made available at a later date

This standard aligns with the following professional recognition:

RITTech for 3

Training Outcome:

We offer a supportive and inclusive work environment with opportunities for growth and advancement. If you are looking to start your career in the IT industry and have a passion for technology, we encourage you to apply.

Employer Description:
The Hood Group has been providing insurance solutions for over 30 years to well-respected brands, insurance partners and financial intermediaries. Established in 1983, we offer our partners an end-to-end service, from product and quote web platform design, through to sales and retentions. We invest in the careers of all our staff, through training, qualifications and by providing a proactive learning environment. We understand the importance of staff wellbeing and maintaining a good work/life balance and we provide opportunities such as flexible working and career breaks. On completion of probation we also provide an excellent benefits package that includes life assurance, pension scheme, medical cover, permanent health insurance and more.

Working Hours :
Monday to Friday; hours to be confirmed (37.5 hours per week)

Skills:
Communication skills,Attention to detail,Problem solving skills,Analytical skills,Team working,Initiative,Troubleshooting,• A willingness to learn and a,A basic knowledge of compute,Passion for technology