IT Support Technician Apprentice

Assisting the IT team and handling day to day IT enquiries. Setting up workstations for every level of operator including the directors with assigned hardware and specific software requirements. Smartphone/Smart device setup using intune. Remote setup of freelance computers via tools such as TeamViewer and Citrix. Checking systems are connected to the correct networks, ports, power, license etc. Providing correct cables, adapters and peripherals when requested. Supporting engineers with software licensing requirements, following guidance and documentation. Begin learning maintenance of server, network and central storage systems. Basic maintenance of workstation and laptops (Windows environment). Setting up accounts for users/groups, permissions, file sharing and VPN connections. General support such as creating guest wifi accounts, connecting users to wireless access points, printers, servers and other such systems. Responsibilities may change as the company develops and expands – training will be provided Preparation of equipment and services in line with work specification and appropriate deadlines. Ongoing documentation and updating of records regarding supported networks.

Training:

Level 3 Information communications technician apprenticeship standard delivered by Middlesbrough College.

Training Outcome:
Potential permanent position upon completion.

Employer Description:
Wherever there is growth, there is a need for energy, power, raw materials, and infrastructure. Helping to meet those needs is a World in itself. It is the World of Mammoet. In this World, it is our purpose to lift, transport, install and decommission big objects so that our customers can grow and maintain their production capacities and infrastructures in the safest and most efficient ways possible.

Working Hours :
Monday - Thursday 08:00am - 5:00pm Friday 08:00am - 4:00pm

Skills:
IT skills,Attention to detail,Logical,Passion for IT & Technology,Friendly