Business Support Apprenticeship

This role presents a unique opportunity. It is a new and varied role that has the potential to evolve depending on the strengths of the individual and business needs.  It will be underpinned by ongoing training and development, and you will have the tools and knowledge to proficiently carry out your duties and actively support members.  

Duties:

Speaking to members, answering inbound and outbound telephone calls and emails Handling queries, solving problems and finding solutions Billing/invoicing and general administration  Proofreading Data entry Project coordination and administration Assisting the general office with administration and other duties Attendance and support at events

Training:

Training schedule has yet to be agreed. Details will be made available at a later date.

Training Outcome:

This is an exciting opportunity to join a growing business and to embrace all aspects of a robust administration role. It is a new position and an individual with enthusiasm, capability and the desire to work hard and do well will be best placed to progress within the business or, at the very least, complete their apprenticeship with sought after foundation skills and experience.

Employer Description:
The Exams Office is the leader in its field, supporting exams officers in their everyday role in schools and colleges. The Exams Office is a membership organisation providing the tools, resources and guidance to ensure the highest possible standards are maintained before, during and after the conducting of examinations/assessments in member centres. The Exams Office was founded, owned and run by former Department for Education employees who, between them, have extensive experience in the field of exams management and administration. Celebrating its 10-year anniversary this year, The Exams Office was launched in February 2014 and the proactive founders are ably supported by a team of staff with extensive experience across the education, finance, human resources, IT (including digital design and software engineering), and operations sectors. In 2021, The Exams Office played a pivotal role in the launch of the National Association of Examinations Officers, an organisation promoting the role of exam officers in and outside of schools and colleges. The Exams Office provides a range of services including: • A member helpline and online support • Online training and assessment to ensure members deliver to regulation and compliance • Resource materials and tools to support the management, administration and conducting of examinations/assessments in member centres • Specialist training to over 3000 exams officers and senior leaders each academic year, delivered by our expert team • National conference events attended by over 2000 exams officers with content delivered by experts from The Exams Office and in liaison with the Joint Council for Qualifications (JCQ) and its member awarding bodies • Exam supplies and classroom equipment, including exam desks, exam seating, classroom furniture, secure storage, assisted learning devices and digital clocks

Working Hours :
9am – 5.00pm - Monday – Friday. Hybrid working: 3 days in the office, 2 days at home (subject to change).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Good decision making,Proactive