Practice Administrator Apprentice

1. Clinical Director support and Administrator:

Compile the agenda for all meetings Convene, attend, participate in and be responsible for the minutes of meetings when required Organise and participate in staff meetings, sharing of information across staff Arrange all administration regarding the Health and Safety, HR, students and volunteers Support the Clinical Director in matters relating to admin management Be responsible for diary overview and assisting staff with time management

2. Personnel and Health & Safety Management:

Assist with the induction of employees, ensuring that initial Health and Safety instruction is provided Ensure all administration records required are completed in an accurate and timely manner Ensure all appointments, services and invoices are inputted correctly onto Powerdiary on a weekly basis Check accuracy of all associate invoices Ensure all Health and Safety statutory obligations and legislation are adhered to To undertake disability assessments and Health and Safety assessments and reviews, including the recommendation and implementation of improvements To maintain records of staff training and appraisals and initiate reminders to Senior staff when appraisals/training are due To ensure appropriate staff working times versus breaks are in place to avoid overwork but maintain financial viability To liaise with associate staff re-appointments, billing, clinic developments and paperwork To maintain files relating to insurance and the maintenance of essential Practice contracts, including PAT testing, equipment servicing/maintenance and liaise with the Director re-costs Communicate agreed Practice Policy to staff and introduce systems to support such policies Support staff to ensure an effective appraisal/personal development system and any resulting training or disciplinary procedures To support the Director to ensure fair and consistent application of all personnel policies and procedures, including disciplinary and grievance procedures, ensuring the Practice meets its legal obligations To support the maintenance of an efficient and cost-effective level of staffing and hours of work required for the running of the Practice, including arranging appropriate holiday cover and supervision and liaise with staff to provide satisfactory cover for same To administer all systems for fair employment and equal opportunities To liaise with the Clinical Director when required for non-routine personnel or administration queries

3. Clients:

To support the Practice complaints procedure including taking complaints and reporting to the Clinical Director, recording complaints, periodically reviewing Practice systems and improving procedures in line with statutory requirements and general efficiency as directed by Clinical Director Support the updating of Practice notices and ensure that appropriate information is available to clients Support the staff in any difficult contact with clients Liaise with clients for new enquiries, bookings, invoicing and general enquiries as required Ensure information and costs are sent ahead of each block of exercise class and confirm numbers to clinicians

4. General Management

Ensure hourly rates are in line with current legislation Ensure compliance with all statutory and legal regulations Ensure security of personnel and property Be responsible for supplies, both clinical and administrative Manage internal presentation of the clinic, reporting/organising repairs/maintenance as needed and report to Clinical Director

Training:

In the workplace:

Practice software management Invoice management Customer service skills Time management and prioritisation skills Team working Health and Safety practices Risk assessment Data collection and social impact measurement Confidentiality and GDPR procedures and policies

In college:

Personal responsibilities and working in a business environment Working with and supervising others Managing information and producing documents Providing and maintaining administrative services Developing and evaluating own performance at work Communicating in a business environment Customer service skills Policies, procedures and legislation Effective team working Problem solving

Training Outcome:
Work towards Practice Management Qualification. Administrative work in GP practices/other health clinics and NHS.

Employer Description:
Sense Ability Therapy CIC provides physiotherapy, rehabilitation and education to adults with neurological and other long term health conditions. Based near Newton Abbot and Torquay in Devon.

Working Hours :
Monday to Thursday, 9.00am to 4:30pm.

Skills:
Communication skills,IT skills,Customer care skills,Team working,Initiative