Information Communications Technician Apprentice Level 3

The extent of your duties will include but are not limited to:

Troubleshooting and diagnosing IT hardware and software faults Logging customer incidents and requests Working alongside our 2nd Line and Field Services Team to escalate calls as required Ensuring customer calls are managed efficiently Offering advice and support to customers in a professional manner Work within a small team as part of a wider service delivery function Focus on developing your skills with support of other team members

Training:

Information Communications Technician Level 3 apprenticeship standard: The successful candidate will undertake an eighteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.

You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place virtually on TDM’s virtual learning platform. You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body. This is a level 3 qualification.

Knowledge Areas Include:

Hardware and Networking Software and Security ICT Administration

Training Outcome:

An opportunity to progress with a successful and growing company. Consideration will be given to a higher level apprenticeship upon completion for the right person.

Employer Description:
Wavenet are a telecoms and technology company headquartered in Solihull, with various locations, including the Stourport Road in Kidderminster. We’re a communications company with a difference and recognised as a leader in our field. Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, dedicated Account Managers and unrivalled SLA guarantees on a wide range of our solutions, Wavenet is a trusted supplier of voice, data, cloud, security and mobile solutions to thousands of businesses across the UK. We have around 400 passionate colleagues working within our business, supporting our ever-growing customer’s needs. We have doubled the size of the business in the last 18 months and have plans to increase our growth further. We’ve undertaken three acquisitions recently, and to maintain our market position, we need to ensure that we continue to be a great place to work, a company that people want to build their careers in, providing a platform for further company growth.

Working Hours :
Monday - Friday, shifts to be confirmed.

Skills:
IT skills,Customer care skills,Communication skills,Initiative,Logical