Clinical Administrator apprenticeship

Answering calls from patients and third parties (e.g. pharmacies, hospitals) Using practice systems like EMIS, askmyGP, Clarity Team Net, and AccuRx Handling incoming calls and askmyGP requests promptly Assisting patients and visitors at the reception desk Managing patient queries about appointments, results, referrals, etc Registering new, temporary, and emergency patients Processing patient records and deductions as per practice protocols Booking appointments, home visits, and consultations Making calls on behalf of clinicians Communicating clinical results and updating patient records General admin tasks (photocopying, scanning, filing, etc.) Opening and distributing mail Keeping reception and waiting areas tidy Typing and sending letters Using Microsoft Office and chaperoning GPs (after training) Disposing of confidential waste Following all practice procedures and maintaining confidentiality Other duties assigned by the Care Navigation Lead or Practice Manager

Training:

Delivery of this training will take a blended approach, predominantly online with some timetabled masterclasses at our Bridgwater or Taunton campus.

Training Outcome:

This post comes with the opportunity to develop additional skills and take on new responsibilities as the practice evolves and grows.

The successful applicant will benefit from in-house and external training, annual appraisal and the opportunity to join the NHS Pension Scheme.

Employer Description:
We are a rural dispensing practice with a main modern purpose-built surgery at Milborne Port Surgery and smaller branch surgery at Templecombe. We are a very friendly team with an excellent record of high patient satisfaction. We arrange regular staff social events and whole-practice meetings. We have a wide range of staff working at the practice including GPs, nurse practitioners, practice nurses, health coaches, in-house musculoskeletal physiotherapists, a midwife and clinical pharmacists.

Working Hours :
Although working patterns will be fixed, a degree of flexibility is essential to provide cover for holidays and sickness. Hours of work are between the hours of 08:00 and 18:30 but we also provide one late surgery a week until 20.00.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience,Respect for patients,Good in confidentiality