Medical Administration Assistant Apprenticeship

We are looking for an ambitious individual with good written and verbal communication skills to enable the practice to maintain, and deal appropriately and accurately with patients’ medical records, to make the patient journey in the practice as smooth as possible. You will support the clinicians, ensuring they are seeing the right patients at the right time and that onward referrals to specialists are completed accurately and timely. There is hidden work in medical administration that goes unseen such as reporting on various conditions, ensuring patients are monitored and reviewed appropriately.

Tasks will vary but could include:

Utilising the clinical system to ensure appointments are made and that patients' records are maintained and accurate To assist with clinical reporting and patient recalls for long-term conditions To assist with data management for reporting functions To assist with document workflow, coding and distribution to the appropriate clinician To assist the Care Coordinators in patient triage To assist with typing and medical reports To assist with patient appointments, provide customer service on the telephone and front desk To learn a range of general administration to assist and ensure smooth running of the administration in General Practice To learn about General Practice and patient care as a whole

Training:
Full Business Administrator Standard - Level 3 qualification On-the-job training as necessary to support role development Off-the-job training to support qualification requirements Employer will offer dedicated training time to support off-the-job training requirements Functional Skills support - maths/English - if required

Training Outcome:

Within the NHS there is career progression and the next step would likely be a Level 4 Management Course.

Employer Description:
Budshead Medical Practice is a fast-paced workplace with a patient population of nearly eight thousand patients. Embedded in the practice we have GP’s, Advance Practitioners, Practice Nurses, HCA’s and Administrators. Our patient population is spread across all age groups and keep us very busy on a day to day basis. We have recently moved to a total triage model and employed Care Co-ordinators to triage all patient requests that come via online systems. This has allowed us to manage the workload more appropriately and accurately ensuring all patients are dealt with equally, and eliminated the 08.00am rush on the telephone system. We are involved in the GP Improvement Programme at this time and always striving to be as good as we can be. There is a team ethos embedded in the practice which allows access to all personnel when needed.

Working Hours :
Monday to Friday 9:00am to 4:30pm, inclusive of 30 minute lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Non judgemental,Patience