Apprentice Aftersales Advisor

Responsibilities include but are not limited to:

Advise customers about necessary Service / Parts for routine maintenance / repairs Answer telephone queries and respond to customers’ needs Collect data from customers to facilitate and qualify the customer service or repair requirements Prepare repair order documents including pricing up parts required Deal with queries and complaints in a professional manner Demonstrate consistent good customer service

Training:
This is an incredible opportunity for anyone wanting a career in the motor industry. At the end of the apprenticeship, you will achieve a qualification in Customer Service at Level 2 Functional Skills in maths and English (if required) This could lead to future opportunities for senior roles and further development within the group. Across the 12 months, you will have lots of training which will support you to gain the right skills and knowledge to succeed

Training Outcome:
This is a fantastic opportunity for anyone wanting a career. Our philosophy at Stoneacre is to create CAREERS FOR LIFE Learners, employees and staff are our most important assets. The success of our company depends on the development of a strong, effective team Stoneacre has its own accredited Automotive Academy with our specialised training programmes. We aim to inspire all individuals to achieve their ultimate goals through the Stoneacre CAREERS FOR LIFE programme Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level

Employer Description:
Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide. Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles. Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.

Working Hours :
Monday to Friday this may include Saturdays. Hours dependent on individual dealership. Typical day: 8.30am – 5.30pm (TBC)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience