Apprentice Technical Support Engineer

Answering the incoming support enquiries by email, Microsoft Teams and telephone Resolving issues using telephone support, remote access software and on site assistance Installation & Configuration of new IT systems (PC’s, Servers, Routers, Switches, Tablets, Smartphones etc)

Training:

Advanced Level Apprenticeship in IT Digital Support Technician consisting of:

Level 3 Apprenticeship in IT Digital Support Technician Level 2 Functional Skills in Mathematics (if applicable) Level 2 Functional Skills in English (if applicable)

 

You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the Apprenticeship.

Training Outcome:
After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education

Employer Description:
VoIP (aka Voice over Internet Protocol) is a technology that we offer, which allows you to make telephone calls via the Internet, instead of the need for traditional analogue phone lines. This means that if you have WiFi or a good quality 3/4G connection in your workplace you can make and receive calls simply and easily with low running costs, whilst operating a superior quality system tailored to your needs.

Working Hours :
Monday - Friday, 8.30am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience