IT Support Technician Apprentice

· Providing technical support to customers both internal and external

· Establishing and diagnosing ICT problems/faults

· Establishing and diagnosing ICT problems/faults

·Support the roll out of upgrades or new systems or applications.

· Address IT issues by prioritising in response to customer service level agreements.

· Supporting a range of Computer Operating Systems including Windows 10, Windows 11, Mac OS, Chrome OS & IOS.
Supporting Office 365 & Google Workspace

Training:

Level 3 Information Communication Technician.

 
Training will be given at Bede Campus.

Training Outcome:

Position could turn into a Full Time, Permanent IT Support Technician post.

Employer Description:
At Education Partnership North East, we are passionate about transforming lives through education. As a leading education provider in the North East of England, comprising of Sunderland College, Northumberland College and Hartlepool Sixth Form College we are committed to providing outstanding teaching and learning experiences that help our students to achieve their full potential; and we are ambitious. We are currently the top performing General Further Education college in the North East for 16-19 student achievement and ranked 2nd nationally. We have a strong college community and encourage our staff and students to be their authentic selves, be respectful of others and to be innovative in how they deliver an excellent student experience by creating an exciting future for everyone working and studying across the group. As an employer, we are dedicated to creating a supportive and inclusive workplace culture where our staff can thrive. We believe that our employees are our greatest asset, and we are committed to investing in their development and wellbeing. We believe in equal opportunities and welcome applications from all sections of the community. We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.

Working Hours :
Monday – Thursday 8:30AM – 4:30PM Friday 8:30AM-4:00PM

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience