Grassroots Support Apprentice

To administer the Associations Members Support Helpdesk functions, acting as the first point of contact for all enquiries To take all telephone enquiries, offering guidance and support as required to internal and external customers Coordinate office activities and operations to ensure efficiency and compliance across the Football Services functions Taking and imputing telephone and online Payments Provide administration support to safeguarding programmes, activities, events and communications Accurately imputing and retrieving data from the Whole Game System (The FA’s IT System) and other relevant data input as required

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1 20% off the job training

Training Outcome:

Upon successful completion of your apprenticeship, you will have the opportunity to apply for any appropriate vacancy available at that time. It is our commitment to offer a permanent position wherever possible upon completion of your level 2 with the potential to progress to your level 3 qualification.

Employer Description:
The Staffordshire Football Association is the guardian of our national game in the County. Responsible for efficiently governing and developing the local game, the Staffordshire FA strives to positively influence participation for all in football. We aim to ensure the long term future of the game by providing the best possible environment and infrastructure where football will flourish in the County for all backgrounds and abilities.

Working Hours :
Monday - Friday. You may be required to work the odd evening or weekend. Days and times to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience