IT Support Apprentice - Hurstpierpoint

Working as part of a team you will join a fast-growing busy IT company that provides technical support services to businesses, schools and colleges throughout the UK and support on IT, VOIP and everything else.

In this role, you will respond to phone calls and tickets covering the installations and maintenance of the company’s growing client base, as well as work on IT projects.

Throughout your apprenticeship, you will have the opportunity to get stuck into various aspects the job to fully immerse yourself in what it means to be an Infrastructure Technician Apprentice.

Duties include:

Answering calls and logging tickets Managing low-level tickets such as updates/maintenance, email account creation, password resets, imaging new devices and so forth Troubleshooting hardware and software issues using basic tools such as command prompt and PowerShell to maintain the safety of the company networking infrastructure

Training:
Apprenticeship - Level 3 Information Communications Technician Functional Skills in maths and English if required BCS Award in Coding and Logic BCS Award in Business Processes Microsoft Technology Associate Networking Fundamentals BCS Award in Mobile and Operating Systems BCS Award in Cloud Services

All training will be delivered via a mixture of remote and guided blended learning, which will typically involve a split days’ worth of training over a week (at the discretion of the employer).

Training Outcome:

Full-time employment with is potentially on offer once the apprenticeship is complete, but this is ultimately at the discretion of the employer.

Other jobs may include:

1st & 2nd line support telecoms technician Cloud technician Communications technician# First-line support Help desk support IT field technician IT support analyst IT support officer Maintenance support technician Network field operative Network support Office IT technician Telecommunications technician

Employer Description:
We are a specialist ICT Support company based in beautiful Sussex. Altogether we have years of experience in providing professional, high-quality, and cost-effective IT Support. Not only do we support businesses of any size but also individual and group home users. Furthermore, we have an extensive customer base and provide IT Support throughout the South of England and London.

Working Hours :
Monday to Friday, 9am to 5pm. Total hours per week: 37.5.

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills,Analytical skills,Logical