Customer Service Apprentice - City College Plymouth Admin Hub

Provide clerical support duties such as: word processing letters and reports, using spreadsheets, updating databases and using Google suite Undertake frontline face to face reception duties, telephone answering, take messages and follow up actions as appropriate and ensure callers receive appropriate feedback Maintain an efficient and effective filing system, in line with college procedures Deal with correspondence appropriately, observing confidentiality at all times To liaise closely with other college departments, arrange appointments and manage diaries Support and attend events, i.e. open days, interviews and parents' evenings  Maintain adequate stationery stock levels The post holder must also undertake other duties, as appropriate to the grading of the post, as required

Training:
In this role, you will be required to undertake the Level 2 Customer Service Practitioner Apprenticeship, which is combined with additional business administration units The training will be delivered in the workplace through assessment visits On completion of the programme, you will complete an End Point Assessment The delivery of training will take 15 months with an additional 3 months added to complete the end point assessment Functional Skills in maths and English, if required

Training Outcome:
On successful completion of the apprenticeship, you will have the opportunity to progress onto another apprenticeship programme or apply for a permanent admin position

Employer Description:
At City College Plymouth, one of the country’s largest providers of quality education and training, we are going through a period of transition to enable us to propel education into the future. We pride ourselves on delivering a learning environment and organisational culture that impacts positively on the health, wellbeing and sustainability of our community and enables all our students and staff to achieve their full potential. City College Plymouth is home to thousands of bright and enthusiastic students and 650 talented and experienced staff. You will be joining a college that is proud of its culture, where our core values of Respect, Ownership and Integrity are there to nurture and support a passion for teaching and learning, enriching our community through knowledge, experience and skills enabling every student to be the best they can be. City College Plymouth is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The College is an equal opportunities employer.

Working Hours :
Monday - Friday, 8.30am - 4.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Non judgemental,Patience