Business Administration Apprenticeship

To operate as the Business Admin Support for the operations team:

Answer telephones, emails and social media enquires swiftly and in line with company protocol Log enquires onto and work with our customer relationship systems Support team members with data entry and processing Complete audits of data Ensure policies and procedures are complied with Offer verbal and written feedback on audit findings Monitor own performance levels against targets Market and promote MBKB at all times Attend and take active part in all team meetings, 1-1s and appraisals Take meeting minutes Comply with and uphold MBKB policy and procedures General office admin/reception duties Support directors with admin duties Manage your own CPD file Keep accurate records and reports Sharing, storing and retrieved reports/data/information

Training:

MBKB Training constantly invests in its staffing team as such training and support is tailored to suit each team member and role.

You will undertake a Business Administration Apprenticeship programme level 3, with future development opportunities also available.

The apprenticeship covers the following modules:

IT Record and document production Decision making Interpersonal Skills Communications Quality Planning and Organisation Project management The Organisation Value of their skills Stakeholders Relevant regulation Policies Business Fundamentals Processes External environmental factors Professionalism Personal qualities Managing performance Adaptability Responsibility

Training Outcome:
Contract length - 6 month trial period, then on an indefinite basis upon successful completion.

Employer Description:
MBKB deliver programmes built specifically around your individual company vision and values. By working with you to create a bespoke program driven by our technical knowledge and experience, we offer an unrivalled training solution. A variety of programs and routes are available each one individually tailored coached and designed around the apprentice and the Business's specific needs, we ensure all delivery adopts an exclusive approach incorporating your company’s unique ethos and culture. We do not deliver training built around qualifications as we believe in developing the individual to suit their ambitions, their role and their employer's requirements as such the qualification is a by-product of each team member becoming an advanced practitioner and extremely effective leader, every program is different, every programme is hugely successful.

Working Hours :
Geographical area - working from home, with some days based at Dudley office. Hours of work 8.30am - 4.30pm, Monday - Friday, flexi hour options.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative