Apprentice Aftersales Advisor - Cleckheaton Ford

Advise customers about necessary Service / Parts for routine maintenance / repairs.
Answer telephone queries and respond to customers’ needs.
Collect data from customers to facilitate and qualify the customer service or repair requirements.
Prepare repair order documents including pricing up parts required.
Deal with queries and complaints in a professional manner.
Demonstrate consistent good customer service.
Explain the work performed / parts requirements and the charges to the customer.
Adopt flexibility to meet the needs and demands of the business.
Maintain a safe working environment.

Training:

Customer service practitioner level 2.

Functional skills if required.

Training schedule has yet to be agreed. Details will be made available at a later date.

Training Outcome:

Learners, employers, and staff are our most important asset. The success of our company depends on the development of a strong effective team. We aim to aspire all individuals to achieve their ultimate goals through the Stoneacre CAREERS FOR LIFE programme.

At the end of the programme, you will be a fully qualified Aftersales Advisor and may have the opportunity to progress further through our Continuous Professional Development Programmes.

Employer Description:
Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide. Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles. Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.

Working Hours :
Monday to Friday 8.30am - 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience