Customer Service Specialist Apprentice

Working with us as a Customer Service Specialist apprentice, you will play a key part in the success of our business by contributing to helping maintain a high standard of service. For the right apprentice, this role will lead to a permanent position.

The role will include various customer service duties with the aim of developing and having more responsibility during your apprenticeship:

Customer Service Calls - inbound and outbound Handle a range of customer enquiries via telephone  Handle a range of customer enquiries via email Product ordering Liaising with customers after orders are placed Manage customer expectations and provide excellent levels of customer service General office administration and use of Microsoft packages, such as; Outlook, Excel and Word Working with our CRM system  Work within the team to add value to our service to maintain our high customer service standards Data checking and inputting Assisting all members of the team as and when required Ensuring that the Policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives. Full training will be given.

Training:

Level 3 Customer Service Specialist apprenticeship standard, which includes:

Level 2 Functional Skills in maths and English (if required) Full, on-the-job training will be provided by the employer, with 20% off the job training as a requirement End-Point Assessment (EPA) This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills.

Training Outcome:
A real opportunity for progression to a permanent position for the right applicant

Employer Description:
As one of the UK’s leading suppliers of decorative aggregates and horticultural landscaping goods, we offer top-quality products that are naturally sourced within the UK and Europe at competitive prices. From our 31-years of experience in the aggregate industry, we pride ourselves for our stock of tried and tested landscaping gravels, sands and horticultural mediums. Join the thousands of satisfied customers who order landscaping products regularly from us at Gravel Master Ltd; whether you’re rejuvenating a small driveway or installing a woodland pathway, our range will have the perfect product to suit! The group of companies was founded in 1988 and to this day is still managed by the founding family. Sited in our own purpose-built business park with large office and extensive warehousing, Gravel Master is the proud winner of several industry awards. Whatever the product, wherever the place, we guarantee a professional and reliable service throughout. Our fantastic nationwide distribution facilities provide a service that you will be proud to recommend.

Working Hours :
Monday - Friday, 8.00am - 5.00pm - 30 mins lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working,Initiative