Administrator Apprentice

· Answer telephone enquiries.

·Act as a first point of contact to visitors to the Bradbury Centre.

·Welcoming visitors and using a sign in and out process.

·Manage initial enquiries, accurately record details in a CRM system and forward information to relevant staff.

·Contact service users to support service delivery.

·Booking of meeting rooms.

·Cash handling, issue of receipts and recording all payments received.

·Ordering of stationery and monitoring stock.

·Filing, photocopying and word processing within the general office as required including data input.

·Scan, save and dispose of documents as requested and in accordance with GDPR.

·Stamp and record all incoming mail and despatch to staff members and ensure that all outgoing mail is franked and processed accordingly.

·Maintain and update leaflet displays and monitor stock.

·To follow all organisational Safeguarding policies and procedures.

·To follow all GDPR procedures and principles.

·To abide by all policies and procedures of Age UK Sunderland, including being aware of and responsible corporately and as an individual for Health and Safety policy.

·To undertake all reasonable tasks, in keeping with the level of responsibility of the post, as requested by the CEO.

Training:

·L2 Customer Service Practitioner

·Safeguarding Training

· CharityLog Training (CRM system)

 
All training will be completed on site at the Bradbury Centre.

Training Outcome:

Possibly a full time permanent employment upon successful completion of apprenticeship or progression onto a L3 apprenticeship.

Employer Description:
Age UK Sunderland is a strong, local and independent charity run by and for the people of Sunderland. We support older people throughout the city through the provision of quality services and by campaigning on issues that affect them. Age UK Sunderland aims to promote the well-being of all older people throughout the City of Sunderland, improve their quality of life and help them maintain independence.

Working Hours :
Monday – Friday (10:00AM-5:00PM with a 1 hour lunch break)

Skills:
Communication skills,IT skills,Customer care skills,Administrative skills,Team working