Apprentice Trade Counter Sales Person

The role of a trade counter sales person is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the depot.

These will be routine contacts and include dealing with orders, payments, offering advice, guidance, and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media, and you may be the first point of contact at the depot trade counter.

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.  

Duties include:

Provide potential and existing customers with the highest level of customer service Process sales for customers using the in-store payment systems, quoting correct pricing, delivery date and stock requirements Gain technical knowledge of the products and services offered  Use bespoke systems and equipment  Administrative tasks to support the warehouse Build relationships and provide a high-quality service that encourages repeat business

Training:

Level 2 Trade Supplier Apprenticeship Standard:

Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship How training will be delivered is to be confirmed

Training Outcome:
At Howdens, there are great opportunities for the right candidate to progress into one of many key depot roles including sales and management

Employer Description:
At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities. We have been awarded a place in the top 25 Best Big Companies to Work for in recognition of excellence in the workplace. We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. Howdens remains a local business with traditional values and we are seeking talented people to help us continue to grow our business.

Working Hours :
8am - 5pm/7.30am - 4.30pm, days to be confirmed

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Good time keeping,Planning & attention to detail,Target driven