Apprentice Application Support Lead

-        Maintain application support processes, for example developing workflow plans/technical specification road maps

-        Document and implement policy and procedures, for example on-boarding and leaver policies, and remote working procedures using a support desk operating platform

-        Diagnose, resolve and recommend improvements to address hardware and software problems and compatibility issues experienced by external clients and customers, including liaison with third party vendors

-        Lead and manage upgrades and new technology implementations taking opportunities to speed up deployment through automation and process efficiency

-        Monitor systems performance, investigate issues, collect performance statistics and create reports using application management software and tools

-        Provide first fix unassisted strategic technical advice both in person or with remote desktop support tools by using the correct tool to provide analysis, diagnosis and resolution.

-        Categorise and prioritise incoming applications support requests

-        Monitor systems and software cycles to identify need for upgrades and patching with timely deployment

-         Identify trends and solve systemic issues using analytical tools. Work alongside the support team to address systemic issues, involving relevant in-house teams or third-party vendors where necessary

-        Ensure that all requests for application support are dealt with according to agreed framework and procedures, recommending and implementing support team improvements where necessary.

-        Co-create and deliver training to colleagues, clients and customers of all levels of seniority, working with learning and development colleagues

-        Identify how services will be delivered to clients/customers including use of technology, process and individual delivery responsibilities, working as part of the external client delivery team (with direct influence over the chosen solution) alongside commercial colleagues

-        Liaise with internal compliance and, in some instances, regulators to provide data to such regulators in accordance with the employer organisation’s compliance obligations

-        Ensure work product complies with applicable regulation and legislation including data privacy, cyber security and anti-money laundering laws

-        Devise plans to implement and improve IT infrastructure and application change projects, for example, identifying organisational need for new applications and design and development of existing applications. Accepting ownership of changes that embody the DevOps culture with focus on user experience. Create project plans and assume or designate project management responsibilities

-        Lead and manage the physical implementation of software (including updates/upgrades) and hardware relating to IT infrastructure (including routine back up processes of data) and application change projects directly with colleagues

-        Conduct software and hardware testing relating to IT infrastructure and application change projects, for example FAT (Factory Acceptance Testing) SAT (Site Acceptance Testing) and UAT (User Acceptance Testing)

Training:

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 4 Applications Support Lead qualification, with training in how to:

·        Provide tactical advice, training and support on core technology applications (both hardware and software) to internal colleagues and external clients and customers to enhance and enable the delivery of application-based products and services.

·        Deliver the roll-out of upgrades to existing technologies, implement new technologies for use by colleagues and provide change management support to them

·        Assist with the planning of IT application and infrastructure change projects, implementing, testing and rolling out software and hardware relating to these change projects.

·        Implement and support the creation of remote working environments 

For a full list of programme modules visit: https://velocity-pt.co.uk/

Training Outcome:

The role offers long term security and the opportunity to progress into a permanent position.

Employer Description:
DDM Health is a data-driven digital health and virtual care company that is on a mission to empower people to live healthier, happier lives - and we're hoping to care for 1 million people by 2026.

Working Hours :
8:30am – 5:30pm, Mon – Fri

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience