Business Administrator L3 Apprenticeship

This is a key role within the business as the successful applicant will be expected to measure quality for all agents across calls and administration.

Key Responsibilities

-Quality Assurance on agents call recordings, bookings and admin using a checklist to ensure all calls comply with specific campaign requirements for each client

-Various administrative tasks, such as allocating tasks and investigating complaints

-Act as an overflow team for answering calls and transferring to correct department/s or taking messages for various teams

-Gathering information from asking the right questions

-Building lasting relationships to ensure repeat business

-Providing first class customer service both internally and externally

-Representing the company brand effectively and respectfully

-Previous experience with Kerridge, Drive, Pinnacle (DMS/CRM Systems) would be an advantage

-To build & maintain fantastic customer relationships

-Answering and transferring calls

Training:

Business Administrator L3 Apprenticeship In house Training Courses (GDPR, Customer Service, Telephone skills and in-house systems & process training)

Training Outcome:

Following successful completion of the candidates Apprenticeship they will have the option to remain at MMUK.

Employer Description:
Motor Marketing specialises in supporting vehicle manufacturers and retailers with lead generation & Customer retention. A well-established and respected firm in the fields of call centre solutions and digital media, working with companies large and small, helping them build and sustain growth with bespoke service packages.

Working Hours :
Monday to Friday (alternate Saturdays) Shifts TBC.

Skills:
Good attention to detail,Be a good communicator,Be confident,Bright personality,superb organisation skills,Customer focused,Self-motivated,Resilient,Target driven,Conversational Builds rapport,Computer Literate,Team Player,Works on own initiative,Punctual,Driven,Positive outlook,Can do attitude,Hardworking