IT Support Apprentice (Paterson Enterprises)

Provide proactive face-to-face, phone and email IT support to all users. Ensure jobs are logged, diagnosed and resolved efficiently in line with business priorities, escalating issues where appropriate to the Group IT Manager. Setting up of IT equipment including but not limited to desktops, laptops, tablets, mobile phones and peripheral devices. Installing software and replacing hardware. Assisting users to get the most out of their technology. Managing user access to systems including access approval forms, creating and deleting of users, setting access permissions and administering passwords. Rotate backup media in line with schedule set out by the Group IT Manager. Report/Management of issues to 3rd party support/suppliers. Assist with installation, configuration, upgrades and maintenance of business systems including operating systems, networks, applications, hardware and peripheral devices. Produce and maintain concise procedures for IT system installations, configuration and maintenance. Produce and maintain training materials and to provide user training where necessary. Maintaining the IT equipment inventory accurately, ensuring everything is identified and recorded when acquired, moved or recycled. Managing of software licenses ensuring the company is compliant at all times and that licenses are recorded accurately to assist with any software audits. Wiping of hard drives from redundant equipment. Organising the recycling of redundant IT equipment and toners. Assist in managing the company antivirus software and patch management. Perform routine PC health checks. Uphold the principles of, and assist with, the monitoring of IT users compliance with the company IT policy. Allocation of off the job learning each week to consolidate learning and experience and complete associated assignments with support from the IT team.

Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position.

Employer Description:
With an illustrious history dating back to the 19th century, Paterson Enterprises is a family-owned business operating within the lubricants and leisure sectors. We have two operating divisions in the lubricants business in the UK - Morris Lubricants in Shrewsbury and GB Lubricants in Gateshead. We also operate Morris Leisure which consists of seven caravan holiday homes and touring parks in Shropshire, Hereford, and North Wales. The company currently employs around 220 employees, and our head office is based in the centre of Shrewsbury. Further information on the company history and products can be found on our websites at: www.morrislubricants.co.uk www.gblubricants.co.uk www.morrisleisure.co.uk

Working Hours :
Normal hours of work are 8.45am to 5.00pm, Monday to Friday with an unpaid break of 1 hour for lunch. However, there will be a requirement to work occasional evenings and weekends to provide out-of-hours IT maintenance and support.

Skills:
Team working,Knowledge of Windows 10/11,Microsoft Office,Office 365,Self motivated,Ability to work independently,Responsible and trustworthy,Adaptable and flexible