Customer Service Apprenticeship

Reception / Administration Completion of a wide range of administrative tasks in line with Practice protocols Accurate inputting of patient data into Practice medical records Deal with patient telephone requests for repeat medication Welcome, direct and assist patients when they visit the surgery. Make new and follow up appointments for patients on the medical computer system. Answer the telephone as necessary and deal with calls courteously and professionally. To open and distribute the post appropriately as required. Registration of new patients, and the completion of the registration of patients on the computer system Adherence at all times to the Practice protocols and guidelines Annual completion of all mandatory training as directed by the Practice Managers Attendance of shifts is essential due to the nature of the job and patient needs

Training:
 You will be working towards a Customer Service Level 2 qualification, studying alongside work on day release of 20% off the job training.

Training Outcome:
Progress within a customer service role 

Employer Description:
We've been in place since 2007 and have years of experience in recruiting for local and national companies. We work with both job seekers and employers to get people into sustainable employment.

Working Hours :
The role is working Monday to Friday. Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience