Kia Customer Service Advisor Apprenticeship - Guildford

Dealing with customers both face to face and by telephone To process and solve customer service complaints Look to promote continuous improvement in customer service

Training:
Level 3 Customer service specialist Apprenticeship Standard Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course Online training will also be provided throughout the course  Apprentices without Level 1 English and maths will need to achieve this level and take the test for Level 2 English and maths prior to taking the end-point assessment

Training Outcome:
A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership Future prospects are endless by having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in

Employer Description:
Representing some of the automotive industry's most prestigious brands, Snows provides motorists across the south and the south west of England with a level of customer service that goes unsurpassed. We are proud of the quality of vehicles that we sell, and take satisfaction in delivering an experience to our customers that goes beyond that of an average dealership. We currently have 52 franchised dealerships, 5 Approved Service Centres and 4 multi-franchise Used Car Centres in various locations across the South. It's our aim to deliver high-quality, affordable motoring to as many as we can. With our wide range of franchised dealers, choose from a selection of new cars or vans from Abarth, Alfa Romeo, BMW, Citroen, CUPRA, Fiat, Jeep, Kia, Lexus, Mazda, Mercedes-Benz Vans, MINI, Peugeot, SEAT, Toyota, Vauxhall and Volvo. In addition to the new cars on offer we have approved used Abarth, Alfa Romeo, BMW, CUPRA, Fiat, Jeep, Kia, Lexus, Mazda, Mercedes-Benz Vans, MINI, Peugeot, SEAT, Toyota, Vauxhall, and Volvo vehicles, so we are sure at Snows we will almost certainly have a vehicle to suit your demands. Plus, with money-saving special offers and competitive car finance also available, value is assured and the purchase of a new or used vehicle easy. Also, our used car and van outlets Snows Car Centre provides you with a wide range of used cars and vans for multiple franchises.

Working Hours :
Monday - Friday, daytime hours. Shifts to be confirmed.

Skills:
Communication skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience,No skills required,Full training will be provided