IT Support Apprentice

We are looking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

Your main roles and responsibilities will include:

Managing all incidents and IT support requests from receipt to resolution & closure Helping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.) Keeping accurate records of all site information using IT service management tools Providing excellence customer service to end users, such as staff & students Ensuring service level agreements are met Promptly completing any admin paperwork/documentation.

Throughout the duration of the apprenticeship, you will receive training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge, and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

Training:
Information Communications Technician Apprenticeship Level 3 including Functional Skills in maths and English.

Training Outcome:
Possible full-time role upon successful completion of the apprenticeship.

Employer Description:
Sweethaven deliver secure and sustainable managed IT solutions for businesses and the educational sector across the South East of England. Sweethaven is part of the inTEC GROUP.

Working Hours :
Monday to Friday (08:00 - 17:00).

Skills:
Team Working,Organisation Skills