IT Technician Apprenticeship

The role would include managing the internal helpdesk, triaging new tickets to the relevant parties, chasing up tickets and managing SLAs across our range of suppliers Completing the setup of new starters and the leaver process. Managing the IT stock & asset registers. Being hands on for IT, website, software, telecoms & internet tickets Assisting in software testing and release management Assisting in reporting and low level database analysis The role requires a good understanding of the Microsoft technology stack from desktop apps to Office 365 administration The role requires work across a group of companies with different requirements and needs

Training:
Level 3 Data Technician Apprenticeship Standard Functional Skills maths and English (if required) Apprenticeship training will be delivered online from our Head office Wise Origin College Full support from the tutor for the duration of the Apprenticeship Training schedule has yet to be agreed upon, further details will be made available at a later date

Training Outcome:
Permanent position after completing Apprenticeship Option to progress to Level 4 qualification

Employer Description:
Vantage is staffed by Tax Fee Protection Insurance experts who have years of experience working either for Vantage or across the industry.  Together we have pooled our knowledge in order to ensure that we provide a product and service that reflects the best of the industry, along with some of our own unique and proven innovative solutions.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Analytical skills,Logical