IT Helpdesk Apprentice

Use initiative and be proactive Provide technical support via a helpdesk ticketing system, remotely, face to face and over the phone. Diagnosing and resolving hardware/software problems. Take a structured and logical approach to ensure accuracy. Help monitor and maintain antivirus software at the desktop level to ensure the college is fully protected against threats. Building strong relationships with our customers to ensure high levels of service. Assist in the deployment of mobile devices whilst maintaining the college asset register and paper trails.

Training:

Training for this apprenticeship is 100% in the workplace, with 1-2-1 delivery scheduled for every 2 weeks, virtually or in person. 

Training Outcome:

On completion of this apprenticeship, you will have recieved a Level 3 ICT qualification and have gained invaluable experience working within IT and customer service. 

Employer Description:
Yeovil College has been serving the community in and around Yeovil for more than 130 years.The College was first formed in 1887 when Somerset County Council began formally organising Science and Art classes in Yeovil. In 1947, the first Principal was appointed to lead Yeovil Technical College and when secondary education in the Yeovil Borough was reorganised in 1974, Yeovil College became one of the early tertiary colleges to be formed in England. Today, Yeovil College remains passionate about its role as a key provider of education and training in South Somerset and North and West Dorset. It remains committed to its role as a tertiary college for the whole community.

Working Hours :
Full time position, Monday to Friday, all year round Shifts TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience