Kia Parts/Service Advisor Apprentice

As an apprentice, you’ll work at the Dealership and get practical experience in the role each day. You’ll gain new skills and work alongside experienced Kia Parts and Service teams.

Some of your day-to-day duties will include: 

Customer contact Taking customer bookings and scheduling services and repairs Communicating the customers work and faults to the vehicle technicians Handling customer complaints Advice and guidance for vehicle care and warranty retention and warranty claims Sales/advice for accessories and modifications Collating information for CSI

Training:

The Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, Apprentices will receive the following teaching learning and assessment:

One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face to face at the Kia Academy in Derby) One workplace visit face to face with their dedicated Skills Coach One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor One 1:1 teaching session with their dedicated Skills Coach via virtual classroom

Please note that accommodation will be provided for apprentices attending training at the Kia Academy in Derby using the designated hotel selected for the Kia Apprenticeship Programme (if required). 

Training Outcome:

A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless.

By having a highly regarded set of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership.

Employer Description:
EMG has eleven dealerships throughout Cambridgeshire, Norfolk, Suffolk and Lincolnshire. We are proud to be new car Franchises for Kia, Mazda, MG & Nissan. We are also registered Ford, Mitsubishi, Vauxhall & Hyundai Service authorised repairers. We believe that our team is one of the best in the business. Every member of staff at EMG is dedicated to providing an exceptional level of customer service, and will go the extra mile to ensure our customers drive away completely satisfied. It’s this standard of care – together with the loyalty of our valued customers – that has led to our continued success. We are as passionate about our people as we are about our cars, vans, trucks and bikes.

Working Hours :
Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays TBC. 40 hours a week

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Initiative