Business Administration Apprenticeship Level 3
Provide effective planning of regional operative’s diaries working closely with the regional operational team to support the achievement of operational KPIs. Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues. Respond to and resolve all written, electronic and telephone enquiries effectively and in accordance with agreed service standards and timescales. Listen to and adhere to the support and guidance provided by your mentor, manager or the management team. Review and complete apprentice milestones on time, updating records to evidence progress. Comply fully with the Apprentice Contract Agreement. Complete the Level 3 Business Administration Apprenticeship.
Training:
Business Administration Apprenticeship Level 3 Functional Skills where required Apprenticeship training will be office based
Training Outcome:
We are looking for apprentices who will stay with us, and progress through the company supporting our growth whilst building your own individual career success.
Employer Description:
We’re in one of the most exciting periods in the history of Guinness and have set ourselves ambitious and challenging objectives for the future. Our vision to deliver great service, provide great homes, to be a great business and to be a great place to work is central to everything we do. The Guinness Partnership provides services to more than 140,000 customers in our 65,000 homes nationwide. With a turnover of £360.5m and a truly national presence, Guinness is one of the leading housing providers in the sector. Guinness Property provide repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure that our customers’ homes are safe and maintained to high standard.
Working Hours :
Monday to Thursday 8am to 5pm Friday 8am to 4pm
Skills:
Communication skills,Organisation skills,Customer care skills,Problem solving skills