Customer Service Apprentice - The Garage Willenhall

Taking care of administrative tasks such as filing, printing, writing letters and corresponding with emails Processing and inpuuting ordes, MOTs  Quotations to customers via email and telephone calls
Answering the phone and booking customers in. Dealing with customer queries Building a good rapport with customers  Keeping and maintaining accurate and organised records Dealing with invoices and assisting with book keeping.

Training:
Customer Service Practitioner Level 2 Functional Skills English and Maths to level 2 if required. 20% off the job training  Allocated at the company no day release.

Training Outcome:
A full-time position within the company.

Employer Description:
Established in the 1980’s we are a reliable family run business based in the West Midlands. We welcome all customers and take great pride in providing a quality, efficient and affordable service. It can be a stressful experience when something goes wrong with your car and it can be difficult to find a mechanic you can trust. We are your local trusted garage and promise to look after your vehicles. All our work is guaranteed. We work on vehicles of all makes, models and sizes – petrol, diesel and electric. Our workshops are fully equipped with state of the art diagnostic equipment and we employ qualified technicians and diagnostic specialists. We are a DVSA approved MOT testing centre authorised to inspect vehicle classes 4 and 7. We are also approved by Wolverhampton City council to inspect Taxis.

Working Hours :
Monday - Friday, 9.00am - 5:30pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative