ICT Services Apprentice

To undertake a development programme leading to a ICT Support Technician Qualification in information Communication Technology and to actively participate in their own development plan agreed with their line manager and assessor. Work alongside experienced ICT Service Desk Analyst whilst learning all aspects of the role. Assist in general administration and support to the ICT – Service Desk Team Assist with hardware and software installations. Deal with enquiries, tickets logged on the service desk and to communicate effectively with customers, colleagues and internal/external personnel. To ensure accurate record keeping using IT systems. To follow instructions and procedures within the ICT Service. To demonstrate a positive, enthusiastic, committed and flexible attitude towards work, team member, colleagues and other persons. Recognising the importance and benefits of effective team working. To work in line with ‘best practice’ ensuring compliance to relevant policies. To maintain confidentiality and discretion.

Training:

You will be working towards the Information communications technician
Level 3 apprenticeship standard, including Functional Skills in English and maths if required. Whilst the majority of training will take place at the employer's premises there will be occasional attendance required at Cirencester College.

Training Outcome:

Apprentices are always encouraged to apply for any permanent roles within SDC and we regularly have jobs available. The majority of our apprentices have secured permanent roles either in the service they are in or in a different area.

Employer Description:
Stroud District Council is a local authority that has it's own housing stock and provides different services to the community, such as bins and recycling, health and wellbeing initiatives for the community and tenants, licensing and registration of businesses, benefits and money advice and much more.

Working Hours :
Sometimes outside normal office hours, including weekends.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience