Customer Service Apprentice

On a day-to-day basis as an apprentice, you will be doing the following:

Handle inbound customer care requests, providing accurate product and service information. Develop and maintain positive relationships with both colleagues and high-end clients. Deliver clear and effective communication, both over the phone and digitally (email, messaging). Provide basic and accurate information in-person, via phone, and email. Ensure customer records are updated and logged for audits and continuous improvement. Schedule and manage appointment diaries. Participate in planning, organising, and contributing to team meetings, projects, and reports. Complete administrative tasks related to corrective actions and general customer care. Build sales, marketing, and customer service skills through ongoing training and support. Perform IT tasks relevant to the organisation's needs. Maintain a strong understanding of the business's products and services. Assist with general administrative duties, including data entry and maintaining spreadsheets.

Training:

All aspects of your training will be delivered on-site with your employer. 
As an apprentice you will receive from your employer 6 hours each week for your off the job training, this included as part of your working weekly hours. Off the job training is there to help with your learning and development of the knowledge, skills and behaviours as part of your apprenticeship standard. Majority of these 6 hours will be spent on site with your mentor learning, along with having time set aside away from your normal day to day working environment for you to complete study time in which will help you with the completion of targets set by your assessor (e.g. workbooks, online learning, research, self-study). You will also have regular site visits every ten to twelve weeks from your designated assessor, who will monitor your progress throughout your apprenticeship program. 
 

Training Outcome:
Potential for the candidate to progress through the company and gain experience within all sectors. The main aim is to bring somebody into the team and for them to develop and become a key team member. We are looking to invest our knowledge, skills, and time in the right person. This position has the potential to develop into a successful career for the right candidate with the position growing with the company.

Employer Description:
Established in 1986 by Mike Martin, we are a family-run business that specializes in the supply and installation of window and door systems throughout Cornwall. After 32 years as a sole trader, in 2018 we became a limited company and have gone from strength to strength without compromising or losing any of our family values. The management and daily running of the business remains a family concern with many family members proud to work within this trusted Cornish company. Now with a workforce of over 20 staff, Mike likes to now enjoy some well-deserved time behind the scenes whilst the team continue to look after the trusted Mike Martin name.

Working Hours :
Monday to Friday – 8.30am to 4.30pm

Skills:
Communication skills,IT skills,Attention to detail,Team working