IT SUPPORT TECHNICIAN APPRENTICE
● Provide technical advice in support of the resolution of ICT incidents
● Work with the Trust Office central ICT team to ensure escalated ICT issues are resolved
● Work with the Trust Office central ICT team in implementing ICT systems
● Document the setup and configuration of all school ICT systems and ensure operating procedures are in place
● Develop proactive procedures to ensure the smooth running of ICT systems
● Monitor and maintain ICT systems and undertake action to ensure consistent delivery of ICT services
● Resolve ICT incidents in a structured way using a Service Desk tool
● Ensure ICT changes are delivered in a structured way
● Advise on system enhancements and make recommendations for improvements or replacements
● Liaise with 3rd party suppliers to ensure a resolution of ICT incidents, as required
● Support the deployment of school systems as required
● Provide advice and guidance on the use of ICT systems
● Ensure ICT documentation is kept up to date and record any changes to ICT systems
● Ensure robust data backup systems are in place and undertake periodic testing of the systems
● Assist in the selection, testing and acquisition of computer hardware, software and third party application packages
● Act as the first point of contact for reprographic problem solving and ink cartridge and toner replacement.
● Ensure that GDST policies are implemented and systems are in place to monitor and manage compliance.
● Ensure local school policies and procedures are followed to maintain fully operational, robust and secure ICT systems
● Work flexibly as required in support of the duties of the role
● Maintain confidentiality at all times in respect of school-related matters and prevent disclosure of any confidential and sensitive information.
Training:
You will receive full training and support from the Just IT Apprenticeship team to increase your skills.
Your training will include gaining a Level 3 Information Communication Technician qualifications.
Training will be delivered remotely or sometimes come into our london training facilities.
Training Outcome:
Potential for permanent job after completion of apprenticeship for the right candidate.
Employer Description:
Norwich High School for Girls is an award-winning independent day school for girls aged 3 to 18 set across an expansive 14 acre site in central Norwich on leafy Newmarket Road. Since our creation in 1875 by the Girls’ Public Day School Company (now the Girls’ Day School Trust or GDST), we have been Norwich and Norfolk’s leader in girls’ education.
Working Hours :
Monday to Friday 9am to 5pm
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Patience