Apprentice Medical Secretary

Act as a focal point for the clinical team Provide a friendly and professional service, deal with enquiries from a multitude of sources following Trust policies and standard operating procedures Liaise with GPs, other hospitals, patients, internal medical/non-medical staff and medical/non-medical external staff by a variety of means i.e. face-to-face/phone/e-mail/letter/faxes on a daily basis Assist clinicians with administrative tasks, e.g. utilising IT systems or ensuring paper forms are completed To ensure all duties are undertaken in line with standard operating procedures and to enable the achievement of Trust and Service specific Key Performance Indicators To request, cancel and re-arrange appointments when necessary Prioritise and ensure clinical investigations are acted upon appropriately and timely, within standard operating procedures and meeting KPIs Accurate recording of all paper/computerised patient records, updating and amending information timely and within standard operating procedures

Training:

Training schedule has yet to be agreed. Details will be made available at a later date.

 

Training Outcome:

The apprentices will become a fully trained medical secretary with the opportunity of completing further courses to aid career progression within the NHS.

Employer Description:
Our mission is to provide high quality healthcare services at home, in the community and in our hospitals, to improve the quality of people’s lives.

Working Hours :
Monday – Friday 37.5 hours per week, which includes 7.5 hours for study through remote learning.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience