Apprentice Hyundai Service Advisor- Gatwick

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

Ordering car parts using on-line systems Chasing up missing or incorrect parts with suppliers Packaging and returning any unused/unwanted parts Regular communication with mechanics Liaising with customers to let them know when parts have arrived Inbound and outbound telephone calls Advice and guidance of products Drive the department forward with external sales and to maximise sales at every opportunity Working to a high level of customer service at all times and remain courteous and police to customers Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience Upselling and cross-selling additional products and services Booking in cars for MOT's and service Liaising with workshop vehicle technicians for updates with vehicle repair timescales Liaising with customers in a professional, polite and courteous manner both face to face and via the telephone Working to a high level of customer service at all times General ad hoc duties as and when required

Training:

Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Level 2 Customer Service Practitioner apprenticeship standard,

Standard Training will include:

Nationally recognised qualifications IMI level 2 Certificate in Customer Service for the Automotive Industry ATA Accreditation Customer Service Advisor Bespoke Hyundai certified training Regular in dealer review and assessment visits Functional skills if needed

Training Outcome:
Progressing onto a Level 3 Customer Specialist (ST0071/AP01) and become accredited as a Parts Advisor or a Customer Service Advisor Possible permanent position on the completion of the apprenticeship On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k

Employer Description:
Being employed in a Hyundai approved dealer is a fantastic start to your working career. We’re proud to be global leaders in new technology and design and our dealers are looking for people with a creative flair and an active, practical and logical mind.

Working Hours :
Monday to Friday, between 08:00 and 17:00.

Skills:
Interest for the industry, Communication skills, Enthusiasm to learn, Hardworking, Punctual, Reliable, Computer literate